The day has come and your final images are ready! Now, what to do next? If you need a little help downloading them, just follow the instructions below.
First, open the email for your online gallery. This email will contain your Gallery Password and Download PIN at the bottom.
The Gallery Password is used to access the images, and the Download PIN is used to download all the images in a compressed (.zip) format.
Here’s a sample email:
When you are ready to view your gallery and download the images, click the “View Photos” button inside the email.
If you are prompted for a gallery password, enter the password that was included in your email message. In the example email above, the password is “Sample1234”. Your passwords are case-sensitive.
Once in your gallery, you’ll be able to view all of your images. You also have the ability to choose favorites, write notes, share on social media sites, purchase prints, and download the high resolution files. Download options include individual files or the entire gallery at once as a compressed (.zip) file. Please note: if downloading the entire gallery, it must be done on a desktop or laptop computer. This is not supported on mobile devices. Individual images can be downloaded onto phones and tablets, however.
To download individual images, put your mouse/cursor over the image you want to download and click the download icon that appears in the top right corner of the image:
If you’d rather download them all together, skip this and go straight to the next step.
To download all images in your gallery at once, click the download icon near the top right of the gallery, next to the shopping cart icon:
The next screen will ask you for an email address and your 4-digit PIN. Enter the address where you received the original email notification that your photos were ready for viewing. Enter the PIN that was at the bottom of that same email (see 1st example screenshot above).
At the next screen, make sure the “Highlights” option is selected, then click the “Start Download” button:
The status screen is then displayed. If you have a large collection (greater than 20 images) this can take some time to process. You can either close this browser window and wait for the notification email to be sent, or keep this window open and wait for the process to finish. Grab a cup of coffee or a nice glass of wine and peruse Facebook for a bit… 🙂
If you kept the window open while waiting for the website to finish processing, a link will be displayed once complete. In this example, the file “familyphotos-photo-download-part1of1.zip” is a hyperlink to the zip file. Your name may be different. Click on this link to download the .zip file.
Please make sure to use the “Save” or “Save As” option and NOT the “Open” or “Run” option in your browser. Save it to a location that makes it easy to find (either “Desktop”, “Documents”, “My Documents”, etc.)
If you opted to close the browser and wait for the email notification, open the email once it is received (subject: Your Photos for ________ are ready for download) and click the “Download Photos” button. Please make sure to use the “Save” or “Save As” option and NOT the “Open” or “Run” option in your browser. Save it to a location that makes it easy to find (either “Desktop”, “Documents”, “My Documents”, etc.)
You now have a .zip file which contains the high resolution images from your session. Need help extracting the .zip file? Read my blog post Extracting your .zip archive.